Frequently Asked Questions 2019
We have been receiving many enquiries about registrations, ticket collection and how to check into the hotels. Below is a list of frequently asked questions and the answers to assist you:
Prepaid Registration & Ticket Collection
Question: I registered online but I have not received any correspondence from you. Should I be receiving my tickets in the mail?
Answer: When your registration was processed, and you believe that you have registered, and you haven’t received an email, please mail ASAP to firstname.lastname@example.org.
Question: I have just purchased Night Tickets, where do I go to pick them up?
Answer: All pre-purchased night tickets can be collected from the Registration Desk. Tickets can be collected from Thursday 10th of October from 16.00h.
Question: I have purchased Tickets, but I cannot come. Can I get a refund?
Answer: No cancellations and/or refunds will be accepted. The only thing to help you out is to change the name on the ticket. Please email the full names of the pre-bought pass along the full names of who they are being transferred to and the pass type. A fee of 20 euro is added for administration.
Question: How does the Registration Process work for full passes & performer passes? What do I need to bring with me?
Answer: Registration Desks will be set up at the entrance. The Registration Desks are split into the following areas:
Area 1: Prepaid Registration Full / Day / Party Pass Holders
Area 2: Box office
Area 3: Media / VIP / guests
You line up behind the relevant desk. You will be issued with a wristband.
Question: What are the Terms & Conditions for full / party / day / performer pass holders?
Answer: Wearing a wristband identifies you as a full pass/performer pass holder. When you collect your wristband, you will be asked to agree to the following conditions:
1) To keep your wristband on at all times during the Festival
2) If you lose your wristband and you are unable to provide us with your original wristband, you must pay the full price of a full pass for a replacement
3) If you break your wristband and require a replacement, you agree to pay a 2 euro replacement fee. You must provide us with your original wristband in order to get a replacement.
Question: Do I have to book in for the individual workshops?
Answer: No, you do not have to book in for the workshops. Most of the workshop rooms have a large capacity. There is a 10-minute interval between workshops to facilitate movement of dancers between rooms, and all the rooms are within a 1-minute walk of each other.
Purchasing Tickets & Passes at the Venue
Question: Can I purchase tickets and/or full passes, day passes at the Venue?
Answer: Yes, but the tickets will be a little more expensive, and you will also waste valuable time by having to queue at the registration desk and the cashier. We recommend that you purchase your tickets/passes ONLINE before the 1st of October 2019 to save yourself time and money.
Full passes at the door are 220 euro (instead of 109-180 euro presale)
Day passes at the door are 80 euro (instead of 50-70 euro presale)
Hotel Rates & Shuttle Service
Question: When can I use your shuttle service?
Answer: Shuttle service from and to the airport is from Tuesday 8th of October 13.30h until Tuesday the 15th of October 08.00h. Shuttle service from Punta Negra to the festival hotel Dei Pini is available during the festival at certain hours (you will receive an email about that).
Question: When can I receive special hotel rates?
Answer: The festival is officially from Thursday the 10th of October until Monday the 14th of October. Special prices for Dei Pini are during the festival but also a few days before and after the festival, so from Monday the 9th of October until Tuesday the 15th of October. Dei Pini closes on Tuesday the 15th of October. If you want to stay longer, we can book a room in Punta Negra which is open all year long (upon availability). Special rates here are valid until Thursday the 17th of October.